With our team spread across the globe, we’ve got a mix of cultures and backgrounds that keeps things interesting. Enter Maciej Sprawka, our Tournament Services Operator who ensures smooth delivery of the tournaments GRID is overseeing — their delivery, integrity, and data-driven excellence. Curious about his role? Keep reading!
Where do you primarily work from? Are you based in one of GRID’s offices, or are you working remotely?
I work remotely from the northern part of Poland, where I’ve lived most of my life.
What is it like working as a Tournament Services Operator? What does your day-to-day look like?
There isn’t a typical day-to-day per se. Each day can be something different we have to tackle. It’s not your typical 9 to 5. Sometimes you stay up really late to make sure a tournament on the other side of the world is fine, and other times, you are sitting all day on standby, waiting to jump on the issue in case something happens.
In case of the tournaments like Champion of Champions Tour, which GRID has commissioned, the standard tasks we take care of is creating schedules, planning out tournaments, selecting and inviting teams, collecting stats, gathering information about teams and players, making sure the tournament organizers (TO) follow the schedule and the rulebook, keeping in touch with the production team and making sure the broadcast goes smoothly.
Sometimes when there’s an issue with a team or any operational challenge, the TO asks us for help, and our role is to ensure any situation is resolved — our priority is the game integrity and quality of the experience for everyone.
In esports, given the global scale of events, there are multiple variables to oversee, and sometimes unpredictable things can happen that affect the experience. When it does occur, somebody needs to step in and figure out the solution. This could include a power outage in the studio conducting the broadcast, internet issues for one of the players, a schedule conflict due to a delayed match, a last-minute player swap, cheating accusations, banned accounts, or even the entire game being offline due to unexpected game development work. Some of these situations can be stressful and critical, but we always strive to make the best call and bring the game back.
Your two-year anniversary is approaching soon — congrats! What has been your most memorable experience over this time?
I’m truly going to remember the entire first season of the Champion of Champions Tour for a long time, as it was the biggest project I’ve ever been a part of — 8 regions, coutless matches, and incredbile emotions. Everyone did a great job on this, and I am genuinely proud of the circuit’s results and grateful to the entire team and the partners who trusted us.
The GRID team includes a lot of gamers. Do you play any video games, and if so, what is your all-time favorite?
I played less this year, but typically, I engage in World of Tanks, CS:GO, Battlebit Remastered, The Crew: Motorfest, and have recently been trying to learn more about DOTA2.
Keep an eye out for the next edition of Meet the Team!
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